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Refund and return policy

Refund & Returns Policy

We want you to be happy with your purchase from our store. If for any reason you are not, we will gladly accept returns of unused, unopened merchandise within 30 days of the date of purchase.

Refunds will be issued in the same form as the original payment. Shipping and handling charges are non-refundable. Sale items are final and may not be returned.

Return Eligibility Criteria

To qualify for a full refund or exchange under our 30-day policy, returned items must meet the following safety and quality standards:

  • Unopened & Unused: Items must be in their original, sealed, and undamaged packaging with all security seals intact.
  • Complete Packages: The product must include all original box components, manuals, cables, and included accessories.
  • Proof of Purchase: A valid order invoice, receipt, or packing slip must accompany the return.

Non-Returnable & Final Sale Items

For health, hygiene, and local safety regulations, certain product categories cannot be returned once delivered:

  • Opened E-Liquids & Nic Salts: Unsealed or opened juice bottles cannot be returned under any circumstances.
  • Used Disposable Vapes & Pods: Used devices, filled pods, or opened replacement coils cannot be returned due to sanitary standards.
  • Clearance & Sale Items: All discounted, promotional, or sale items are final and may not be returned.

Damaged, Defective, or Incorrect Products

We inspect all packages carefully before dispatch. However, if you receive a damaged, defective, or incorrect item:

  1. Contact our support team within 48 hours of receiving your package.
  2. Provide photos or a brief video showing the defect or damage along with your order number.
  3. Our customer service team will immediately arrange a replacement or issue a full refund at no extra cost to you.

How to Return Merchandise (Step-by-Step)

To return eligible merchandise, please follow these instructions:

  1. Repack Securely: Repack the item(s) securely in the original packaging and include a copy of the packing slip or invoice.
  2. Choose a Trackable Shipping Method: For your protection, we recommend that you use UPS or Insured Parcel Post for your return to prevent loss in transit.
  3. Dispatch to Return Address: Ship the parcel to our main return processing facility. (Return shipping fees are the responsibility of the customer unless the return is due to an error on our part).

Refund Processing & Timelines

  • Once your returned package arrives at our warehouse, our quality control team will inspect the item(s).
  • Processing Window: Refunds will be processed within 7-10 business days after we receive your return.
  • Payment Method: Approved refunds will be automatically credited back to your original payment method (Credit/Debit Card or Bank Transfer). Cash on Delivery refunds are processed via bank transfer or store credit.

Need Help or Have Questions?

If you have any questions about our Refund and Returns Policy, please contact us at . We’re always happy to help!